Frequently Asked Questions

Everything you need to know about our sustainable home essentials and shopping experience.

What materials are used in Ecology products?

We prioritize the planet by using GOTS-certified organic cotton, FSC-certified reclaimed wood, and recycled glassware. All finishes are non-toxic and low-VOC to ensure a healthy environment for your home.

How do you ensure sustainable shipping?

All orders are shipped using 100% plastic-free packaging. We use recycled cardboard boxes, water-activated paper tape, and biodegradable cornstarch peanuts that dissolve in water.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Please note that as part of our commitment to reducing carbon emissions, we encourage mindful shopping to minimize return shipping impact.

Do you offer international shipping?

Currently, we ship to North America and Europe. We are actively working on expanding our logistics network to include more regions while maintaining our carbon-neutral shipping standards.

How should I care for my Ecology home goods?

To extend the life of your products, we recommend gentle cleaning with natural soaps. Specific care instructions for textiles and wooden furniture are included on each product page and on the physical care tag.

What payment methods do you accept?

We accept all major credit cards, PayPal, and eco-conscious financing options like Shop Pay, which offsets the carbon emissions of every delivery.