Returns & Exchanges

At Ecology, we want you to love your sustainable home goods, which is why we offer a 30-day window for returns of unused items in their original packaging. We are committed to ensuring your living space feels right while maintaining our dedication to environmental responsibility.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare the Package

Carefully pack your items using the original eco-friendly materials to ensure they arrive safely at our warehouse.

3

Ship It Back

Affix the prepaid carbon-neutral shipping label provided in the portal and drop the package at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing